O Official representative of the trading house “commander " in the North-Western region with a network of salons and its own certified production. The company is engaged in the design and manufacture of wardrobes, for which KOMANDOR furniture accessories are used. Today the company has twenty showrooms in Saint Petersburg and two showrooms in Kirovsk.
Before implementation, the company used Bitrix24 mainly for setting tasks. The third-party CRM used by the retail Department was not suitable for solving B2B tasks. The main reason was that B2B transactions require more flexible tools in contrast to traditional systems designed to work with B2C clients. In this regard, at the first stage of the sales Department's transition to Bitrix24, the B2B direction was chosen.
The following works were performed for the B2B sales Department:
Management has set up reports that allow you to get real-time information about the Department's work, as well as evaluate the workload of employees involved in the sales cycle.
When transferring existing business processes to Bitrix24, we often encounter a situation where information about them is not formalized or the regulations are not up-to-date. In such cases, we solve the problem in several stages:
In this project the following processes were implemented using this scheme:
After implementing the last four processes, the customer received a formalized system that is responsible for the entire” life cycle " of the employee. Processes are not only initiated in cascades, flowing one into another, but can also be started independently, in whole or in fragments, for example, for periodic testing of employees.
Transfer of the business processes enabled: