What is Bitrix24?

Access to all CRM and payment terminal in the mobile app.

Distribute the plan among employees, monitor the load on managers and analyze sales.

You rent a room or connect your telephony, and all calls and conversation records are saved in the CRM.

You can see how many requests are being processed, at what stage, and who is currently handling them. Use Kanban (Board) to see all the movements of trades.

CRM itself guides the client through the funnel: from the first contact to a successful transaction. CRM robots send emails, sms, voice messages to customers, show ads, and set tasks for managers.

The entire history of the transaction is visible: from the first request of the client (texts of letters, sms and chats, records of calls and meetings) to their assessment of the work of your employees. The card contains comments and all scheduled tasks for the client.

Issue invoices, accept payments, and manage delivery directly from the CRM. Generate a quick payment link and send it to the buyer in an SMS or email.

With one click, Bitrix24 will create repeated transactions with your clients and send them to the Manager for work. And the Manager will send information with tempting offers to "old" customers.

Print acts, invoices, power of attorney, invoices according to your own templates or use ready-made ones. Trust robots to create contracts, invoices, and acts. Send them by email, in a chat, or with a link in an sms.

Quick and easy setup of the sales funnel between different stages. Just draw the buyer's path from one stage of the sale to the next, and Bitrix24 will build business processes according to your scenario.

Join working groups: open, closed, with external contractors, clients in the extranet, distribute access rights between participants.

Store documents on a disk inside the company. Edit files, discuss with colleagues. Disk automatically syncs files and documents with your computer.

View documents immediately in the app without downloading them. Edit them together online via MS Office, Google Docs, Office365, LibreOffice and on your local computer.

Get your work reports on time and forget that you need to be constantly reminded about them. Adjust the plans of your colleagues, check the reports with what was planned.

Working in Bitrix24, you can see in real time which employees are currently active, and who has already completed the working day. This greatly simplifies remote work.

How to quickly notify all employees about the news at the same time? Write a post in the General feed. This simplifies discussions, saves time, and speeds up decision-making.

The planner will help you choose a meeting time that is suitable for all participants. Invite to meetings those who are not in your Bitrix24. Add the right person to the list of participants by e-mail. A reminder will be sent to the specified address.

In a few minutes, you will set up a business process yourself without a programmer, which will guide the document you need through all the stages and all those responsible. Each participant immediately receives all the information on it and can react instantly.

Business processes will speed up coordination within the company: invoices, vacations, business trips will be automatically sent along the specified chain to the right employees. Business processes are configured using a simple graphical editor.

Record the beginning and end of the working day and take into account the time worked. Create timesheets for different work modes: shift work, hourly or fixed time tracking schedules, free mode.

Arrange the instructions so that they are easy to read and apply. Create training materials-this will speed up the adaptation of new employees. Smart templates will help you make your articles look beautiful, even if you don't know much about design.

Set and control tasks where it is convenient for you. Even from a mobile phone. Bitrix24 will remind you about the deadlines and show you which tasks require more attention.

According to the scenario you have thought out, robots create new tasks, send emails, change the responsible persons or the status of the task.

In the task, create a checklist from a step-by-step to-do list with one click. Assign your executor, observers, and determine the importance of each item on the checklist. Approach the end of the task by crossing out the completed items.

Ping messages in the comments to tasks help you understand the real situation. Just "ping" those responsible and they will receive an automatic notification with a question about the status of the task. Ping messages are seen only by the performer and the Director – no unnecessary noise in the tasks.

Work with tasks the way you are used to. In My plan, assign tasks yourself. In the list of tasks sorted by activity. It is convenient to check deadlines in Deadlines. The Gantt chart shows how the tasks are related to each other. Tags will help you group issues and find them quickly.

Set the permissions settings for collaboration — both for a specific employee and for entire departments. For example, you can prevent employees from editing tasks and changing the responsible ones, and also prevent ordinary employees from setting tasks for higher-level employees.

Manage projects and distribute access rights among participants. Share tasks with external contractors and link them to CRM. Tasks in projects can be sorted by new comments, overdue and pending tasks.

Speed up your work with tasks that are regularly repeated. According to your template, Bitrix24 will set the task for you at the right time. Based on a single project, create templates with the same stages, responsibilities, files on Disk, and articles in the knowledge Base.

Set the task to the contractor by e-mail. He will only get access to this task and will be able to participate via email. To quickly create a task from an email, send it to a special e-mail address.

Set the task by voice through Google Assistant or through the virtual assistant Alice in Yandex. They will clarify the essence of the task, ask about the responsible persons and deadlines. The task will immediately go to the performer.

Sometimes there are so many tasks that you can't keep track of them all. Attention focusing system:helps you keep track of your tasks; selects what is important to you, depending on the role in the task; raises tasks that require attention to the top.

Rent a phone number or connect your own PBX. Set up your scenario for the development of events when the client contacts you. Everything will be saved in CRM.

A customer who has applied during non-working hours or during heavy traffic will receive information about this from the answering machine.

Keep track of how your managers communicate: how quickly they respond, what ratings customers give, evaluate the dialogues yourself.

Set up a chat on your website and respond to customers in real time. Their contacts will become your trophy in the fight for conversion in sales.

You will recognize your regular customer even when they contact you through different channels. You will see the entire history of communication with him in CRM.

Calls and messages from connected channels are sent to your Contact center and distributed among employees according to the queue rules. The entire history of communication with the client will be saved in Bitrix24.

Distribute phone numbers across different advertising channels and track where more customers will come from. You will determine which advertising media give the best result.

Connect your mailbox. Use familiar and understandable scenarios for working with emails. You can create a meeting, set a task, or publish a post for all employees directly from the email.

Thanks to the received reports, you will be able to find out the time load, evaluate the effectiveness of both the communication channels themselves and the work of operators.

Reports will show the percentage of satisfied customers, how effective managers are, and how many calls they lose. Due to accurate data on the workload of employees and expenses on calls, you will be able to make decisions quickly.

Your client will fill out an application or request to the feed of their social network. Use a simple editor to create any form. Post questionnaires, invitations, and registration forms on your website. When you click on the ad button, a form will open with the fields already filled in. All data will automatically get into the CRM.

Choose a ready-made template that is suitable for your business. Easily change texts, backgrounds, images, and add ready-made blocks from the catalog.

Choose a template with a modern design, add products to the catalog or transfer them with one click from Instagram. Connect an online sales register, delivery service and the store is ready to go.

Change the description and prices and trade offers, offer discounts and compare products, keep stock balances. The buyer sees the order history and personal offers in their personal account.

Add a post to the group's news and it will be included in the news on your site. The image and text will be published in the desired form, regardless of how you placed them in the message.

In one click in the settings, connect Google.They to get full statistics on the website. You will always have complete statistics about the work of the online store.

Choose from ready-made blocks or create your own: photo galleries, videos, CRM forms, schedules and much more. The site created in the designer is immediately adapted to all permissions, mobile devices, iOS and Android.

Edit photos and images directly inside the website builder without using additional programs and involving designers. In a simple editor, you can easily crop images, change brightness and colors, and add effects.

You can select any block in the constructor and completely change the design: swap elements, add missing ones or remove unnecessary ones. Whatever you change, the blocks will look great on any device.

All contacts of clients who write to you from the site or call you are immediately entered in the CRM and get into the work of managers. Orders and customer messages from forms on the site, mail, messengers and social networks, phone calls immediately get into CRM.

Your website or online store is already ready for promotion: pages load quickly and meet the requirements of search engines. You do not need to understand SEO to raise the site to the TOP for key queries.

CRM will download customer contacts and products from your Instagram account. Post a link to the store in social networks and accept orders. Customers will appreciate the fast payment from mobile and the level of personal service.

Actively sell in social networks? Connect Instagram or VKontakte group to your online store. All orders will get into the CRM, you will be able to analyze transactions and use contacts to encourage repeat purchases.

Leave the routine work to the robots. They will send an email or message to the client on time without your help. The buyer will receive up-to-date information at each stage: replenishment of the basket, payment for goods, stages of formation and delivery of the order.

Segment your customer base and send them personalized e-mail and SMS newsletters directly from the CRM. Set up ads in social networks. Bitrix24 will help you choose promotion channels and warn you if you are spending your advertising budget inefficiently.

The online store looks great on iOS and Android mobile devices. Customers are used to the format of an endless feed from social networks – this is how you can show products in the store. Fast order payment via ApplePay and Google Pay is supported.

The client can fill out the application form, write to the online chat or order a callback – no appeal will be lost. The manager will immediately receive a message from the client to quickly respond or call back. No need to connect third-party services and configure them – everything is ready.